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Computers can do a million things when they’re working. But when they break, a million different things could be wrong. When you call your  Computer IT Support  person to fix your computer, half the battle is figuring out exactly what the problem is, to begin with. Only then can the technician fix the issue. As an IT company, we know how frustrating it can be What Kind of Detail Does Your IT Person Need? IT troubleshooting is essentially a process of elimination. Your IT technician is trying to narrow down all the possibilities for what could be wrong to reach a solution. When talking to IT, think about identifying the problems. Is anyone else experiencing this issue? Let your IT person know if you’re the only one experiencing the issue, or if it’s affecting others too. This lets them know if they’re looking for a problem related to your individual computer, or if they’re looking for a larger network-wide issue. When did the problem begin? Let your I...

IT support service desk is a primary joint between users and an IT organization. It is a single point of contact (SPOC) between IT service providers and users for day-to-day activity. There are two types of solution provider one is IT support service and another is desktop management solutions. In this blog, we will discuss IT support service desk and desktop management solutions. Read on! WHAT DOES AN IT SUPPORT SERVICE DESK DO?  It is a primary point of contact for monitoring user activity, solving users’ problems, addressing requests or questions filed by the customer and it plays the role of mediator between service management functions and the user. The service desk also plays core functions like managing software licenses and 3rd party support contracts.   The service desk also integrated into many business processes as mentioned below: Business continuity management. Acquisition integration DAM ( Data access management) And many more process...