COMPUTER IT SUPPORT- HOW YOU CAN HELP


Computers can do a million things when they’re working. But when they break, a million different things could be wrong. When you call your Computer IT Support person to fix your computer, half the battle is figuring out exactly what the problem is, to begin with. Only then can the technician fix the issue. As an IT company, we know how frustrating it can be

What Kind of Detail Does Your IT Person Need?


IT troubleshooting is essentially a process of elimination. Your IT technician is trying to narrow down all the possibilities for what could be wrong to reach a solution.
When talking to IT, think about identifying the problems.
  • Is anyone else experiencing this issue?

Let your IT person know if you’re the only one experiencing the issue, or if it’s affecting others too. This lets them know if they’re looking for a problem related to your individual computer, or if they’re looking for a larger network-wide issue.
  • When did the problem begin?

Let your IT person know whether the problem happened this morning, or it’s been going on since last week. That narrows down the time frame for their search immensely. It also helps identify events that may have caused the problem.
  • Has this issue occurred before?

One-time problems may be flukes or simple errors, but a recurring issue is often a symptom of a much deeper problem. So the IT person has to know this issue occurred before or not.
  • What exactly where are you doing when the problem occurred?

Finally, here’s the meat of it. Describe the exact steps you were taking when the problem happened, and give details, even if you don’t think they aren’t important.
If you’ve already tried to troubleshoot the problem on your own, let them know exactly what you’ve done.
We as Actnow, apart from a computer IT supports we also provide Best server management service for our clients to deal with any server related problems.
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Source:
https://actnow.tech.blog/2020/01/20/computer-it-support-how-you-can-help/
https://penzu.com/p/7b7df932
https://justpaste.it/computeritsupport

Location: Fort Lauderdale, FL, USA

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