IT Support Service Desk And Desktop Management Solutions


IT support service desk is a primary joint between users and an IT organization. It is a single point of contact (SPOC) between IT service providers and users for day-to-day activity. There are two types of solution provider one is IT support service and another is desktop management solutions. In this blog, we will discuss IT support service desk and desktop management solutions. Read on!

WHAT DOES AN IT SUPPORT SERVICE DESK DO? 

It is a primary point of contact for monitoring user activity, solving users’ problems, addressing requests or questions filed by the customer and it plays the role of mediator between service management functions and the user. The service desk also plays core functions like managing software licenses and 3rd party support contracts.  

The service desk also integrated into many business processes as mentioned below:

  1. Business continuity management.
  2. Acquisition integration
  3. DAM ( Data access management)
And many more process is integrated by the service desk.

IT SUPPORT SERVICE DESK VS DESKTOP MANAGEMENT SOLUTIONS: 

You might have heard terms like “helpdesk” and “service desk” from many companies that provide the service. Following are a detailed explanation of Helpdesk and service desk: 

IT SUPPORT SERVICE DESK-

It is resource intended that provide the internal users or customers all information and support service they require. The Purpose of the helpdesk is to increase the business of the company by providing solutions and services to the user. Example of helpdesk: technical support, product support, employee benefits desks.

BENEFITS OF AN IT SERVICE DESK: 

FOR MONITORING PROBLEMS AND WARNINGS-

Service desk handles a big volume of issues and request of the user; all these are achieved by some tools which can be used in monitoring the problems and errors. The service desk proved the “early warning system” which helps keep an eye on the warnings. 

SAVINGS AND SCALABILITY-

IT service desk does a lot of work in benefiting the company; its professional staff manages and handles the work of IT. They help by transferring work from expensive engineering teams at low-cost. That’s why they are cost saver and scalable.

TOP IT SUPPORT SERVICE DESK TOOLS FOR YOU: 

We have covered top service desk tool based on price, features and working:

  1. ATERA:  It is a free trial tool, cloud-based RMM for MSPs with PSA. It is a tool which will offer all the services and you have to pay-per a technician for any issue. 
  2. SOLARWINDS: This is a free version of SolarWinds and it is compatible with all the OS, from Windows to Linux. 
  3. ZOHO DESK: This tool is leading in the market and only available as a cloud-based subscription service.  
So, above were the IT support service desk tools which can be useful for you. We hope this blog helped you with “it support service desk, desktop management solutions”. If you have any suggestions regarding the blog then you can comment on the section given below.

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