COMPUTER IT SUPPORT- HOW YOU CAN HELP
Computers can do a million things when they’re working. But when they break, a million different things could be wrong. When you call your Computer IT Support person to fix your computer, half the battle is figuring out exactly what the problem is, to begin with. Only then can the technician fix the issue. As an IT company, we know how frustrating it can be What Kind of Detail Does Your IT Person Need? IT troubleshooting is essentially a process of elimination. Your IT technician is trying to narrow down all the possibilities for what could be wrong to reach a solution. When talking to IT, think about identifying the problems. Is anyone else experiencing this issue? Let your IT person know if you’re the only one experiencing the issue, or if it’s affecting others too. This lets them know if they’re looking for a problem related to your individual computer, or if they’re looking for a larger network-wide issue. When did the problem begin? Let your IT person